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Unified Customer 360 View

Create a complete, real-time view of every customer by unifying data from all touchpoints and systems.

How It Works

  1. 1

    Data Mapping

    Identify all customer data sources and fields

  2. 2

    Integration

    Connect all systems via APIs and sync

  3. 3

    Identity Resolution

    Match and merge customer records

  4. 4

    Profile Building

    Create unified customer profiles

  5. 5

    Syndication

    Push unified data to all consuming systems

Benefits

  • Single source of truth for customer data
  • Real-time updates across all systems
  • Complete interaction history
  • Improved customer experience
  • Better cross-sell/upsell targeting
  • Reduced data discrepancies

Key Metrics

100%

Data sources unified

Real-time

Data freshness

99%

Match accuracy

360°

Customer view

Get started with Customer 360 Unification

See how New Odyssey can transform your workflow.