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Zendesk Integration
Zendesk AI integration for customer service excellence. Automate support workflows with connected systems.
Key Features
- AI-powered ticket categorization
- Customer context from CRM integration
- Billing information overlay
- Automated response suggestions
- Escalation workflow automation
- CSAT feedback loop integration
Use Cases
- Auto-tag tickets based on content analysis
- Surface billing history for support agents
- Escalate based on customer tier and SLA
- Trigger refunds from support resolutions
- Update CRM with support interaction history
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