Program
Managed Integration & AgentOps
Enterprise-grade operations across three pillars: Run, Assure, Control. Continuous management, monitoring, and optimization with dedicated architects and 24/7 support.
Three pillars
Run · Assure · Control
Run
Integration SRE
Enterprise-grade operational reliability for your integration infrastructure.
- 24/7 monitoring & automated alerting
- Incident response with MTTA/MTTR targets
- Root cause analysis & post-incident review
- Proactive upgrades & security patching
- Performance tuning & optimization
- Capacity planning & scaling support
Assure
AgentOps / LLMOps
End-to-end observability and quality assurance for AI agents in production.
- Tracing across all agent steps & tools
- Latency, error rate & token cost dashboards
- Evaluation harness & regression testing
- Prompt versioning & safe rollout/rollback
- Drift detection & quality monitoring
- Retrieval quality & tool reliability metrics
Control
Governance
AI lifecycle governance aligned to NIST AI RMF and enterprise standards.
- Audit trails & policy enforcement
- Prompt injection & data leakage detection
- PII redaction & compliance controls
- Risk review & approval gates
- Model/agent refresh cycles
- Cost control & usage reporting
Severity & Response Matrix
| Severity | Definition | Response | Resolution |
|---|---|---|---|
| P1 Critical | Production down, business impact | 15 min | 4 hours |
| P2 High | Major degradation, workaround exists | 1 hour | 8 hours |
| P3 Medium | Partial impact, non-critical | 4 hours | 24 hours |
| P4 Low | Minor issue, no business impact | 1 business day | 5 business days |
Scope & Boundaries
Included
- Integration runtime & connector monitoring
- AI agent orchestration & tool execution
- API gateway & webhook reliability
- Data pipeline health & throughput
- Security posture & access control
Not Included
- Third-party SaaS uptime (covered by their SLAs)
- Custom code changes (handled via Sprint)
- Net-new integration builds
- End-user training & enablement
Focus on your business, not your integrations
Let our dedicated team handle the complexity of integration operations so your team can focus on higher-value work.