Intelligent IT Service Automation
Automate routine IT service requests and incidents with AI-powered triage, resolution, and fulfillment.
How It Works
- 1
Request Intake
Receive requests via portal, chat, or email
- 2
AI Triage
Classify and route requests automatically
- 3
Automation
Execute automated fulfillment workflows
- 4
Resolution
Verify completion and notify user
- 5
Learning
Improve automation based on outcomes
Benefits
- Resolve 60% of tickets automatically
- Reduce mean time to resolution
- Improve employee satisfaction
- Free IT staff for strategic work
- 24/7 service availability
- Consistent service delivery
Key Metrics
60%
Auto-resolution rate
70%
Faster MTTR
50%
Ticket reduction
24/7
Availability
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