Salesforce, ServiceNow & Slack Integration

Connect customer relationships with internal service operations for seamless support escalation and customer-centric IT operations.

Integrations

Salesforce

CRM & Customer Data

ServiceNow

IT Operations

Slack

Real-time Collaboration

Benefits

Customer-impacting incident visibility
Proactive customer communication
Case to incident escalation
VIP customer priority routing
Real-time issue swarming
Customer SLA tracking

Use Cases

Customer-facing IT operations
Managed services delivery
Support escalation management
Incident customer communication

Architecture Highlights

Customer to configuration item mapping
Case-incident integration
Slack channel per incident
Customer notification automation

Key Metrics

60%

Faster resolution

100%

Customer awareness

40%

Fewer escalations

Real-time

Issue coordination

Related Industries

Insurance & Claims

Reduce claims cycle times by 60%, automate EOI processing at 90%, and detect fraud in real-time with AI-powered integration for insurance operations.

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Financial Services

Modernize compliance, risk assessment, and client onboarding with AI automation. Reduce risk, accelerate processing, and deliver exceptional client experiences.

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Healthcare & Life Sciences

Reduce no-shows by 30%, speed up documentation by 50%, and improve care coordination with AI-powered healthcare automation.

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Build with the Salesforce + ServiceNow + Slack stack

Power your enterprise with New Odyssey.

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