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Claims Processing with Salesforce
Connect Salesforce Service Cloud with your claims systems for seamless customer service and claims visibility.
Key Capabilities
- Sync claims status to Salesforce cases
- Create claims from Salesforce service requests
- Provide agents with real-time claims visibility
- Automate customer notifications
- Track customer satisfaction by claim
Integration Features
- Bi-directional claim and case sync
- Custom object mapping for claims data
- Automated case updates from claims system
- Einstein analytics integration
- Omni-channel routing support
Key Metrics
50%
Faster agent response
Real-time
Claims visibility
30%
CSAT improvement
40%
Call volume reduction
Use Cases
- Customer service claims lookup
- Claims initiation from service
- Status update automation
- Customer communication orchestration
Connect Claims Processing Automation with Salesforce
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