Swivel Chair Work
Definition
Manual work that involves copying data between multiple systems or applications, often literally swiveling between screens.
Overview
Swivel chair work refers to manual, repetitive tasks where employees switch between systems to transfer data, often copying from one screen and pasting into another. This work is error-prone, time-consuming, and demoralizing for employees. Swivel chair work is a prime target for automation through system integration. Eliminating swivel chair work improves accuracy, speed, and employee satisfaction.
Why It Matters
Swivel-chair work is the most visible symptom of integration failure. It wastes skilled employees on low-value tasks, introduces errors at every copy-paste, and creates process bottlenecks that scale linearly with transaction volume—making growth expensive.
How New Odyssey Helps
New Odyssey eliminates swivel-chair work by connecting the systems employees toggle between, using AI agents to handle the data transfer, validation, and exception management automatically.
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