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ServiceNow vs Jira Service Management Comparison
Compare ServiceNow and Jira Service Management for IT service management and beyond. Evaluate features, pricing, and integration capabilities.
Feature-by-Feature Comparison
| Category | ServiceNow | Jira Service Management |
|---|---|---|
| Enterprise ITSM | Industry leader | Capable but lighter |
| Development Integration | Available | Native Jira integration |
| Pricing | Enterprise pricing | More affordable |
| Platform Breadth | Full enterprise platform | Focused on service management |
| ITIL Support | Comprehensive ITIL 4 | Core ITIL processes |
| Ease of Setup | Complex implementation | Quick setup |
| Workflow Engine | Powerful Flow Designer | Automation rules |
| Asset Management | Full CMDB | Basic asset tracking |
ServiceNow Strengths
- Complete enterprise service management platform
- Powerful workflow and automation
- Comprehensive CMDB and asset management
- IT Operations Management capabilities
- Growing beyond IT into HR, Security, CSM
Jira Service Management Strengths
- Seamless integration with Jira Software
- Agile and DevOps-friendly approach
- Lower total cost of ownership
- Faster implementation time
- Strong for software teams