Introducing Opus:
The Future of Omnichannel Customer Communication

Effortlessly manage customer interactions across text, email, WhatsApp, and phone calls with Dalia’s AI-powered solutions, now with support for multiple languages and robust integrations.
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Value Proposition
Streamline Every Customer Interaction with Dalia
True Omnichannel Experience
Manage all inbound messages through aunified inbox, keeping interactions organized and consistent.
AI-Powered Call Management
Handle customer calls with natural,conversational AI that resolves common inquiries or smoothly hands over tohuman agents when needed.
24/7 Availability & Multilingual Support
Dalia supports multiple languages,providing round-the-clock assistance to your global customer base.
Expand Your Knowledge Base
Continuously enhance Dalia’s knowledge to address more customer queries over time, ensuring up-to-date and relevant responses.
See How Works
Proof of Concept Showcase
Transforming Customer Service with Dalia

Boosting Customer Satisfaction for British Wireless for the Blind Fund

UCAS managed over 80% of inquiries in both English and Spanish, ensuring fast responses and smooth handoffs to staff.

Enhancing CRM Integration for Redstone HR

Streamlined customer interactions and captured detailed insights through seamless CRM syncingand advanced function handling.
See in Action
Key Features of Dalia
What Makes Dalia the Best Choice for Your Business?
Unified Inbox
Manage text, email, WhatsApp, and phone calls in a single platform.
Advanced Call Handling
AI-powered responses and natural conversations that keep your customers engaged.
Live Agent Handover
Smoothly transfer calls and chats to human agentswhen needed, with full conversation context.
Knowledge Base Enlargement
Dalia’s AI learns and adapts, allowing youto continuously expand its knowledge base to address more complex inquiries.
Multi-Language Support
Communicate with customers in their preferred language, supporting over 10 languages.
Third-Party Integrations
Seamlessly integrate Dalia with your CRM, payment gateways, scheduling tools, and more.
Specific Use Case Handling
Tailor Dalia to handle
specialized functions like
booking reservations,
processing orders, or providing technical support.
Call and Chat Analytics
Get actionable insights into customer behavior and optimize communication strategies.
Learn More
How Dalia Works
A Simple Flow to Handle Every Interaction
1

Inbound Call or Message

A customer reaches out through their preferred channel in any supported language.
2

AI-Powered Response

Dalia processes and responds instantly, leveraging its expanded knowledge base.
3

Seamless Handoff

Transfers complex queries to a live agent with full context and chat history
4

Follow-Up & Feedback

UCAS gathers feedback and handles follow-up messages for continuous improvement.
Watch a Demo
Solution Features & Pricing
Flexible Pricing to Match Your Business Needs
From
$99
Basic Plan
Text and email support
Basic data integration
Multilingual support for up to 2 languages
Up to 1,000 queries per month.
Get started
From
$149
Advanced Plan
Advanced sales tracking
Custom workflows
AI automation
Up to 2,000 contacts
Get started
From
Contact us
Enterprise Plan
Tailored for large businesses with complex needs
Unlimited contacts
Premium support
Get started
Blog Section
Stay Updated on the Latest in AI-Driven Communication
Top 5 Ways AI Chatbots Improve Customer Experience
Read more
Expanding Your AI Knowledge Base for Better Customer Service
Read more
How Dalia Streamlines Multilingual Communication
Read more
Case Study: Automating Customer Support with AI
Read more
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Lead Form
Ready to Transform Customer Interactions with Dalia?
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Customer Success Stories
Trusted by Leading Businesses
See How Works
FAQs
Got Questions? We’ve Got Answers.
How customizable is Dalia’s AI?
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
What platforms does Dalia support?
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
How does Dalia integrate with my existing CRM?
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Does Dalia support multiple languages?
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
How secure is Dalia’s data handling?
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Learn More
Let’s Connect
Email
contact@new-odyssey.com
Office
100 Smith Street, Collingwood VIC 3066 AU
Phone
+1 (555) 000-0000
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